Toll Free: 1800-103-0003 | SMS: 97790-30003

Our business has been built on trust between our customers and ourselves and We understand the importance of keeping your personal information secure and confidential. Hence, the Company's privacy policy is designed and developed to address the privacy of Your sensitive personal & personal information provided to Us. This policy describes our approach towards collection, using, maintaining, sharing and disclosing such information. handling or dealing with the same. The policy is designed to help you become aware of the following:

  1.   The Company's Information & Cyber Security policy statement
  2.   Type of information collected
  3.   Use of Information
  4.   Sharing of Information
  5.   Security procedures followed to preserve privacy & secrecy of sensitive personal & personal information collected
  6.   Record retention including its storage & disposal
  7.   Third party websites
  8.   Grievance management


✓ "Us"or "We" or "Company"-means Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited.
✓ "You" or "Your" or "Users" means any person accessing the Website.
✓ "Personal information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.
✓ Sensitive Personal Information- Sensitive personal data or information of a person means such personal information which consist of information relating to:

  • Password;
  • Financial information such as Bank account or credit card or debit card or other payment instrument details;
  • Physical, physiological and mental health condition;
  • Sexual orientation;
  • Medical records and history;
  • Biometric information.

Any information that is freely available or accessible in public domain like in telephone directories etc. or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purpose of this policy.

Information & Cyber Security policy statement

To have reasonable security practices in place to safeguard the confidentiality, integrity and availability of sensitive personal & personal information of users available with the company thereby complying with applicable legal, regulatory and contractual obligations in place.

Type of Information Collected

We and our authorized third parties may collect different types of Personal Information and/or Sensitive Personal Information, for the purposes of our insurance business and as permissible under applicable laws. Such information may include but is not limited to:

Personal Information: Your name, age, gender, date of birth, photographs, information relating to our Know Your Customer (KYC) obligations, nationality, educational qualification, occupation, employment details, Aadhar number and any other information which is capable of identifying You.

Contact Information: Your address, telephone numbers, email id etc.

Health Information: Your height, weight, blood group, alcohol & drug consumption, smoking, personal & family medical history, attending physician/treatment records etc.

Financial Information: Details related to your bank accounts, or other payment instrument details, annual income, investment/savings, income tax (PAN Card, Form 16 etc.).

Other Information: Any information contained in documents used as proof of identity, address, age or income that may help to provide, improve and maintain our products and services which may ultimately be beneficial to You.

Other information may be collected in the form of various surveys which you agree to participate in or provide other feedback to Us regarding our products or services; when you register to receive news updates, when You submit enquiries through our website or when a candidate applies for a job through Our website.

We may obtain Your consent for sharing your Sensitive Personal Information in several ways, including but not limiting to the following such as in writing, online, through "click-through" agreements; orally, including through interactive voice response; or when your consent is part of the policy proposal form or product terms and conditions pursuant to which we provide You, Our products and services.

In case You are visiting our website from outside India, Your visit will necessarily result in the transfer of information across international borders. In such scenarios, You consent that by sharing any information on the website, Your sensitive personal & personal information shall be governed by the terms of use as outlined in this privacy policy, and be bounded by applicable laws and regulation of the land in which the Company operates.

Use of "cookies"
Your visit to Our website may be recorded for analytics and to improve the user experience. Some of this information will be gathered through the use of "cookies". Sensitive data collected by cookies shall be cleared after closing the session. Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the settings on your browser. However, some of the functions might not properly work if you choose to disable the cookies.

We take the help of cookies & Internet Protocol ("IP") addresses to diagnose any problems with our server and to administer our web site, including by blocking certain addresses that we feel are inappropriately using our website. Cookies & IP addresses might be used to gather broad demographics information, such as browser types, visitor's country, visiting frequency, operating systems, etc.

Use of Information

The Personal Information and Sensitive personal Data or Information that we collect from You is held in accordance with applicable laws and regulations in India. The information collected may be used for a number of lawful purposes for providing services to you and connected with our business operations and functions, which include but are not limited to:

✓  Verifying your identity;
✓  To close sale as well as post sale related information gathering towards taking a decision pertaining to your insurance proposal form/ request as per relevant product terms & conditions
✓  Process transaction and respond to your insurance policy servicing requests, provide assistance or attend to grievance;
✓  To personalize your experience;
✓  Perform any market analysis, market research, business and operational analysis to help us improve our services & product offerings;
✓  To detect, prevent or otherwise address fraud risk, or security & system related issues;
✓  To send periodic emails & SMS's with respect to our product and services;
✓  To administer a contest, promotional campaign , survey;

The Company and its authorized employees may utilize some or all available sensitive personal information for internal assessments, measures, operations and related activities. If We do ask you to provide sensitive personal information, We will always specify the purpose for which such sensitive personal information is collected and use it for the purpose specified at the time of collection. In case You do not provide this information or provide consent for usage of sensitive personal or personal information but later on withdraw Your consent by writing to the Company, then the Company reserves the right to withdraw/discontinue the services for which said information was sought.

In case you want to opt out of our marketing campaigns you may do so by clicking on the unsubscribe option that appears at the bottom of such emails.

We might use social media for various customer engagement initiatives. We carry periodic awareness initiatives on usage of social media. Different social media platforms use different privacy and security mechanisms towards safeguarding of your data. Customer discretion is sought while posting information on public social media handles. We might communicate with you using such modes provided you have consented to receive such communication through that channel. In case you want to revoke such consent or have queries about it, you can reach us at the numbers appended below in the grievance management section of this privacy policy .

Sharing of Information

The information collected may also be shared with third party for business purposes, operations and functions, which include but are not limited to:

✓  Risk sharing or risk transfer arrangements with Reinsurance agencies / Companies (Both Indian and Foreign);
✓  Sharing with affiliates/ group companies for business assessment, planning and evaluation;
✓  Third parties and outsourced entities for the reasons consistent with the purposes for which the information was collected and/or other purposes as per applicable law;
✓  To any other entity or organization in order for them to understand our environment and consequently, provide you with better services;

We may also share your sensitive personal information without seeking your prior written consent when such information is sought by or required by regulators, law enforcement & other such government agencies or in response to a legal query/ proceeding. This might be in connection with prevention, detection , investigation of any fraudulent, unlawful and illegal activities including cyber security related incidents noted and towards protection of our rights or property.

We may transfer your sensitive personal information or other information collected, stored, processed by us to any other third party, entity or organization located in India or outside India in case it is necessary for providing services to you or if you have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide you with better services.

Security practices and procedures followed to ensure user's privacy & secrecy

The Company strives at all times to ensure that your sensitive personal & personal information is protected against unauthorized or accidental access, processing or erasure by implementing appropriate technical, & administrative measures to safeguard and secure your personal data. These controls include but are not limited to the following:

✓  Our security practices and procedures limit access to sensitive personal & personal information strictly on a need-to know basis.
✓  Further, our employees are bound by Code of Conduct and Confidentiality provisions which obligate them to protect the confidentiality & integrity of sensitive personal & personal information.
✓  Technical controls implemented towards prevention, early detection & correction of any security related event.
✓  We take adequate steps to ensure that our third parties adopt reasonable level of security practices and procedures to ensure confidentiality, integrity & availability of sensitive personal & personal information.
✓  Undergoing periodic internal as well as external reviews with respect to its Information & Cyber security policies & procedures vis-a-vis requirements prescribed by applicable regulations.

We maintain the security of our internet connections & web pages by deploying reasonable technical controls including but not limiting to usage of SSL (Secure socket layer) certificates while accessing pages deemed as sensitive; however for reasons outside of our control, security risks may still arise. Any sensitive personal information transmitted to us by virtue of you availing any of our online products or services will therefore be at your own risk and Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited, their directors, officers, employees, shareholders or affiliates' will not be responsible for the same.. However we observe reasonable security measures to protect your personal information against security breaches and virus dissemination.

Record retention including its storage & disposal

The Company shall retain sensitive personal & personal data collected in line with its record retention policy for business & operational reasons or as stipulated by relevant laws and regulations. The Company shall ensure that such sensitive personal & personal information are safeguarded across the entire data lifecycle & post its retention period such records are securely deleted.

We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach our customer service at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL) and communicate the change(s) for updating our records.

Grievance management

We are committed to safeguard your sensitive personal & personal information collected and handled by Us and look forward to your continued support for the same. In case of any feedback or concerns regarding protection of your personal information or its usage, You can contact us at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL). Alternatively, You may also direct Your privacy-related feedback or concerns to the Grievance Redressal Officer whose details are as mentioned below:

Contact No. : +91 124 4535341
Working days: Monday to Friday
Working hours: 8:00 AM to 5:00 PM

We will strive to address your feedback and concerns in a timely and effective manner as mandated under applicable laws & regulations.

Third Party websites

Our website may offer links to other websites which are not managed by the Company. In such a case collection & usage of sensitive personal & personal information shall be governed as per the privacy policy and terms of use of the said website. Consequently, We are not responsible for any direct or indirect damages that may result from your access to another site connected by a hypertext link.

Policy changes

We reserve the right to change this policy at any time. We encourage the users to visit this page for the latest version of the privacy policy and be aware of the latest terms & conditions. The Company shall not be liable in any way for any such lapses on part of the users.